How to book?
Our online calendar system allows you to be autonomous in booking and payment. Otherwise, do not hesitate to write to us by indicating the house that caught your attention, your dates and staff, your questions. We will get back to you very fast. A minimum of 2 nights is required all year (3 or 4 nights for some public holidays) and 1 week in high season (Saturday to Saturday).
Whether directly with us or via partner websites (Airbnb, HomeAway, etc), we send you by mail a contract to return signed with the deposit (40%).
What are the terms of arrival / departure?
Weekdays: arrival from 4 pm, departure before 11am
Package WE: arrival from 4 pm on Friday, departure until 4 pm on Sunday => A large WE.
We are here to welcome you. However, in case of late arrival and / or prevention, we will give you a code to pick up the keys at the door of your House => 24/24.
What is your opening period?
We are happy to welcome you all year round to Mas Saint-Gens. The houses are heated. The many assets of the region make it attractive throughout the year.
Should we do the cleaning?
The final cleaning, regardless of the length of stay, is charged extra and mandatory, so that everyone has the same level of service.
Is the linen provided?
Our beds are equipped with mattresses, duvets and pillows. We can rent the sheets if needed (8 € / bed), towels (6 € / pers) and pool foutas (5 € / pce). Please make your request no later than 15 days before your arrival. For hygiene reasons, the use of bed linen is mandatory. Sheets and towels are included for 7 nights and more and during the long week-ends of Spring French Public Holidays.
Can I come with my pet?
For the tranquility of all, it is unfortunately not possible to come with your friend.
Can I come with my bike?
Yes, we offer a secure local, a water point and a tool kit.
What is the "Lab" room?
A room at your disposal for meals in large groups when the weather does not allow outside. And for your residential business seminars, wellness stay, etc. 25 sqm. +/-16 pers. for meeting. +/- 32 pers. for dining. Air conditioning.Water closets access.
Do you have baby equipment?
Yes, we have folding cots and high chairs. Please let us know at least 15 days before your arrival.
For insurance reasons, babies are included in the occupancy level of the house.
How are the Houses equipped?
All our Houses have new or recent equipment. The bedding is new, French manufacturing, hotel range. Same for duvets and pillows.Dishwasher, TV, wifi. Table and chairs for your meals together. Access to wash machine and dry machine.
If we rent several houses, where can we eat together?
During summer, large tables are installed outdoor. Outside this period, the Lab room is at your disposal.Some gites like the Maison des Voyageurs have a spacious living room to put several tables of meals.
I hesitate between several Houses, which one to choose?
The houses all have the same level of equipment. Only the interior design changes. And the number of sleeps. They all give access to all infrastructures. House of Travelers is independent; the others are terraced. They do not harm each other.
We are not so numerous but we would like to be alone among us at the estate, is it possible?
Yes, whether you are 10, 20, 30, etc., you can book all the cottages for exclusive use. Refer to rates.
We like a lot your cottages but we are only two, is it possible?
Of course. The Petite Maison ("Little House")is ideal for a couple. The Maison des Rêveurs ("House of Dreamers") also.
Do you rent for weddings?
We do not have a large hall or courtyard to host your reception at the shelter. It is necessary to envisage a tent + a caterer.
Thank you for contacting us by indicating all your wishes. We will study your request. Please note : exclusivity only. 50 pers. max.
I would like more informations on the swimming pools.
3 swimming pools are dedicated to Holiday Homes, in a secure enclosure: 1 of 11x5x1,5 m (heated from April to October), 1 of ø 6 mx1,5 m, 1 paddling pool of 3x3x0,4 m.
Where can I park?
Mas Saint-Gens has a private and secure parking area. The house Maison des Voyageurs has is own parking area as well.
The Mas is it arranged for reduced mobility people?
Unfortunately not, we are sorry.
I used to stay at Mas Saint-Gens, what is changing?
The cottages have been completely renovated in the spring of 2019: paintings, sanitary, new equipment; new and current outdoor furniture. The names of the cottages have changed: Voyageurs = Romarin, Amis = Farigoule, Rêveurs = Thym, Souvenirs = Olivier, Bonheur = Coquelicot.
Why pay a tourist tax?
It is imposed by the region to offer you quality infrastructure. The price is fixed according to the classification of the accommodation. Only adult adults pay for it. 1€/adult/night (level 3*) except Maison des Amis : 4% of the night rate / number of occupants + additional departmental tax of 10%.